Problem solving

Problems as Opportunities
Problems can be seen as opportunities.
Problems are not barriers to success.
As you solve the problems, you see the solutions for implementation.
Implementation of the solutions brings results and success.
Process of Problem Solving
1. Recognize the problem.
2. Take ownership of the problem.
3. Analyze the problem.
State the problem or define the problem.
Set the goal.
4. Conceptualize the situation.
Identify causes.
Prioritize causes.
Generate solutions.
5. Evaluate and implement.
Evaluate solutions.
Make a decision.
Create, implement and monitor the plan.
6. Review the outcome.
Tools and Techniques Used in Problem Solving
Observations and data collection.
Cause and effect analysis.
ABC analysis.
Histogram.
Why why or 5 why analysis to reach to the root cause of problem.
Nominal group technique.
Option plan.
Trade off analysis.
Benefits from Problem Solving and It's Process
Hidden information and new issues are revealed.
Systematic means/process for dealing with problems.
An attitude change from problem focus to opportunity focus.
Recognition of other positive outcomes beyond the problem being solved.
Reduction in time wasted.
Highly skilled employees.
Pitfalls
Defining the problem incorrectly.
If the steps in the problem solving are missed or wrongly tackled or wrongly sequenced, problem solving process is disrupted and good solutions may not emerge.
Absence of targets of time line, costs, quality etc.
Trying to solve the problems beyond one's ability.
Involving wrong people in problem solving process.
Insufficient monitoring.
Trying to see or imagine a problem when none exists. Just because you have a hammer, don't fix the nail.