Saturday 10 April 2010

ntng is IMPOSSIBLE

This is an Incident that happened between the customer of General Motors and itsCustomer-Care Executive.
A complaint was received by the Pontiac Division of General Motors "This is the secondtime I have written to you, and I don't blame you for not answering me,because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night.
But the kind of ice cream varies so, every night, after we've eaten the whole familyvotes on which kind of ice cream we should have and I drive down to the store to get it.It's also a fact that I recently purchased a new Pontiac and since then my trips to thestore have created a problem.
You see, every time I buy a vanilla ice-cream, when I start back from the store my carwon't start. If I get any other kind of ice cream, the car starts just fine. I want you toknow I'm serious about this! ; question, no matter how silly it sounds "What is thereabout a Pontiac that makes it not start when I get vanilla ice cream, and easy to startwhenever I get any other kind?"The Pontiac President was understandably skeptical about the letter, but sent anEngineer to check it out anyway. The latter was surprised to be greeted by asuccessful, obviously well educated man in a fine neighborhood. He had arranged tomeet the man just after dinnertime, so the two hopped into the car and drove to the icecream store. It was vanilla ice cream that night and, sure enough, after they cameback to the car, it wouldn't start.The Engineer returned for three more nights. The first night, they got chocolate. Thecar started. The second night, he got strawberry. The car started. The third night heordered vanilla. The car failed to start.Now the Engineer, being a logical man, refused to believe that this man's car wasallergic to vanilla ice cream. He arranged, therefore, to continue his visits for as longas it took to solve the problem.And toward this end he began to take notes he jotted down all sorts of data time of day,type of gas uses, time to drive back and forth etc. In a short time, he had a clue the man12took less time to buy vanilla than any other flavor. Why? The answer was in the layoutof the store. Vanilla, being the most popular flavor, was in a separate case at the frontof the store for quick pickup.All the other flavors were kept in the back of the store at a different counter where ittook considerably longer to check out the flavor. Now, the question for the Engineerwas why the car wouldn't start when it took less time. Once time became problem -not the vanilla ice cream Eureka!!!!The engineer quickly came up with the answer"vapour lock". It was happening everynight; but the extra time taken to get the other flavors allowed the engine to cool downsufficiently to start. When the man got vanilla, the engine was still too hot forthe vapour lock to dissipate.Remember, Even crazy looking problems are sometimes real and all problems seem tobe simple only when we find the solution with a cool thinking.Don't just say its "IMPOSSIBLE" without putting a sincere effort...Observe the word "IMPOSSIBLE" carefully... Looking closer you will see, "I'MPOSSIBLE"... What really matters is your attitude and your perception.

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